Refund, Cancellation & Ticket Change Policy
Last updated October 2026. Business Class Global · ABN 68 667 677 072
At Business Class Global, we understand that travel plans can change. We strive to provide a personalized, seamless travel experience and will assist our clients with cancellations, changes, and refund or credit requests in accordance with the applicable airline rules, ticket conditions, and our agreements with our travel partners.
Bookings are confirmed and paid through your Business Class Global travel consultant. This policy applies to those bookings; no purchases are made directly on this website.
1. Cancellations & future travel credits
Unless your booking confirmation states otherwise, cancellations will generally result in a credit toward future travel rather than a cash refund.
Many tickets qualify for a future travel credit if cancelled within the fare rules. However, the amount of credit available can vary depending on the airline, fare type, ticket conditions, cancellation timing, and any applicable fees or restrictions.
Future travel credits are valid for 12 months from the original purchase date, unless the airline's rules allow a longer period.
Credits are not guaranteed, and some tickets may be non-refundable or may have little or no remaining value after cancellation.
2. Refundable tickets & special arrangements
If you require a refundable ticket or wish to understand the refund conditions before booking, please discuss this with us in advance.
Where a ticket is confirmed as refundable, we will communicate the applicable refund terms, including any airline penalties, cancellation fees, or other conditions that apply to that specific booking.
Refund eligibility and the amount ultimately refundable are determined by the ticket conditions and the relevant airline or travel supplier's rules.
Approved refunds are returned to the original payment method within 30 business days of us receiving the funds from the airline or travel supplier.
3. Changes to existing bookings
Changes to flights, dates, destinations, or other ticket details are subject to airline availability, fare rules, and the conditions of the original ticket.
Changes may incur:
- Airline change fees: where applicable under the ticket's fare rules.
- Fare differences: if the replacement itinerary costs more than the original ticket.
- Additional service fees: where applicable under our agency's fee arrangements.
We will advise you of applicable charges and conditions before proceeding with a requested change whenever reasonably possible.
4. Airline rules & ticket restrictions
Every ticket is subject to its own fare conditions. Refund eligibility, cancellation penalties, credit validity, change restrictions, and other limitations vary by airline and ticket type.
We will make reasonable efforts to explain the conditions and assist with processing requests. However, we cannot guarantee a refund, credit, or change unless permitted under the ticket conditions or required by law.
5. Non-refundable situations
The following are not eligible for a refund or credit:
- No-shows: tickets not cancelled before the original departure time.
- Partly used tickets: itineraries where one or more flights have already been flown.
- Name changes: tickets cannot be transferred to another passenger.
6. Airline cancellations & schedule changes
If the airline cancels or changes your flight, you have the right to a new ticket in accordance with the airline's rules. We will contact you to arrange the replacement.
7. Our commitment to you
Our goal is to make managing your travel as straightforward and stress-free as possible. If your plans change, please contact your travel consultant or email us at Info@BCGFlights.com as soon as possible so we can review the available options and help you determine the most suitable course of action.
By proceeding with a booking, clients acknowledge that cancellation, refund, and change conditions may apply as described above and in the specific fare rules communicated for their ticket. Nothing in this policy limits any rights that clients may have under applicable law.